Shipping policy
Last updated: 10 September 2026
We deliver our cold-pressed juices and other frozen products from our production facility in Riebeek Kasteel to customers throughout South Africa.
Because our products are perishable and are shipped frozen, we use insulated packaging and temperature-controlled delivery processes designed to protect product quality during transit.
1. Where we deliver
We currently deliver to selected residential and business addresses throughout South Africa.
Delivery availability and charges are calculated during checkout based on the delivery address.
Certain remote areas may have longer delivery times or may not be serviceable.
If your address cannot be serviced, we will contact you and provide the available options.
2. Dispatch
Products are frozen at our production facility before dispatch.
Orders are normally dispatched according to our production and delivery schedule.
Because our products are perishable, we may adjust dispatch dates where necessary to avoid an order being held over a weekend or public holiday or exposed to an unnecessarily long transit period.
We will communicate any material change to the expected dispatch date.
3. Delivery time
Our normal delivery target is approximately 1–3 business days from dispatch, depending on the destination.
Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased and expressly confirmed by us.
Remote areas may require additional time.
4. Delivery days
We generally dispatch orders on week days.
We may suspend or modify dispatches around public holidays, extreme weather events or periods when courier networks are unable to maintain appropriate delivery conditions.
5. Someone must be available to receive the order
Customers must provide a delivery address where someone can receive the package.
We strongly recommend that customers do not request delivery to an unattended location.
Once delivered, the products should be transferred to a suitable freezer or fridge as soon as reasonably possible.
6. Insulated packaging
Orders are packed in insulated polystyrene containers.
The purpose of the packaging is to maintain a suitably cold environment during normal transit.
The external packaging may feel warmer than the products inside and this does not, by itself, indicate that the products have thawed.
7. What to do when your order arrives
Please inspect your order as soon as possible after delivery.
Check:
1. that the outer packaging is intact;
2. that the insulated container has not been seriously damaged;
3. that the products correspond with your order; and
4. that the products are in an appropriate condition for frozen / chilled storage.
Immediately place the products in a suitable freezer/fridge after inspection.
8. If products arrive thawed
If your products arrive warm, damaged or otherwise appear unsafe or unsuitable for consumption, do not consume them.
Please contact us as soon as possible, preferably on the day of delivery.
Please retain the packaging and products until we have advised you what to do.
We may ask you to provide photographs of:
• the outer shipping package;
• the insulated container;
• the cooling material, if supplied;
• the individual product packaging;
• any damaged products;
• the batch number; and
• the condition of the products on arrival.
This enables us to investigate whether the problem arose during manufacture, packing or transportation.
We will assess the circumstances and, where appropriate, provide a replacement, refund or other remedy in accordance with our Refund Policy and applicable law.
9. Failed delivery
If delivery cannot be completed because:
• nobody is available to receive the order;
• the address supplied is incorrect or incomplete;
• the courier cannot obtain access to the premises; or
• the customer requests that delivery be delayed,
the customer may be responsible for any additional delivery costs or product loss resulting from the failed delivery, subject to applicable law.
Because our products are perishable, customers should contact us before placing an order if there is any uncertainty about delivery availability.
10. Delivery delays
Although we and our courier partners take reasonable steps to deliver orders within the stated delivery window, delays can occasionally occur because of weather, road conditions, vehicle breakdowns, strikes, public holidays, high courier volumes or other circumstances outside our reasonable control.
If we become aware of a material delay affecting your order, we will endeavour to notify you.
11. Incorrect delivery address
Customers are responsible for checking the delivery address before completing checkout.
If an order has not yet been dispatched, contact us immediately and we will attempt to amend the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Any additional courier charge resulting from an address change may be payable by the customer.
12. Delivery to businesses
For deliveries to businesses, customers should ensure that the nominated recipient is authorised to receive food deliveries and that suitable freezer /fridge facilities are available immediately after delivery.
We are not responsible for deterioration resulting from a delay after successful delivery to the nominated business address.
13. Delivery to unattended locations
We do not recommend delivery to unattended locations.
If a customer specifically instructs us or the courier to leave a package in an unattended location, we may not be able to accept responsibility for deterioration, theft, tampering or other loss occurring after delivery has been completed, subject always to applicable law.
14. Delivery charges
Applicable delivery charges will be displayed at checkout before payment.
From time to time, we may offer free delivery promotions subject to the terms of the relevant promotion.
15. Contact us
For delivery queries, contact:
Email: info@therawberrypress.co.za
Telephone/WhatsApp: 082 6907599
Please quote your order number when contacting us about a delivery.